Refund policy

You have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To request a return, email support@fitrisestrength.com for approval and the correct return address before shipping anything back. Do not send items back without prior approval.

If your return is accepted, we’ll provide instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

You can always contact us with return questions at support@fitrisestrength.com.

To initiate a return, please contact support@fitrisestrength.com for return authorization and the correct return address.Do not send items back without prior approval.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@fitrisestrength.com. 

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Sale or discounted items are eligible for return under this policy unless they were clearly marked final sale at the time of purchase.

Gift cards, custom or personalized products, and items clearly marked final sale at the time of purchase cannot be returned. For health and hygiene reasons, opened or used wearable fitness products may also be ineligible for return.

If you are unsure whether your item is eligible, contact support@fitrisestrength.com before sending it back. If an item arrives damaged, defective, or incorrect, contact us as described above.

Exchanges

The fastest way to get a different item is to request a return for the item you have. Once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you after we receive and inspect your return and let you know whether your refund is approved. If approved, your refund will be issued to your original payment method within 10 business days. Your bank or credit card company may take additional time to process and post the refund.

If more than 15 business days have passed since we approved your return, contact support@fitrisestrength.com.